Shipping & Returns


Conditions of Sale


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Important conditions of sale, RMA rules, exceptions:

  • If there are any problems with your order (e.g. you've ordered incompatible products, entered an invalid address, etc) SimplyTech Store will contact you via the email address and/or phone number you provided at checkout. It is your responsibility to check your phone/email for correspondence from SimplyTech Store!

  • Return shipping costs are the responsibility of the customer.

  • Shipping charges are NOT refundable. Additionally, if you received free or flat-rate shipping at the time of your order and later choose to return the order, the actual cost of shipping paid by SimplyTech Store will be deducted from your refund amount.

  • In the unlikely event that an item is missing from your order or the order is in any way damaged/incomplete, it is your responsibility to report the issue to SimplyTech Store within 3 days of receiving the order. SimplyTech Store is NOT obligated to re-ship or replace missing/damaged items if they are not reported within 3 days.

  • In the event that your package has to be redirected by Courier after it has shipped due to customer error or request (e.g. you entered an incorrect address when placing the order OR you simply decide you want it delivered to an alternate location once it's already in transit), you will automatically be charged an 10.00 pound redirect fee.

  • Most SimplyTech Store equipment falls under our 30-day return policy, which begins on the day your order ships

  • All router upgrade fees are non-refundab

  • If you are returning a product that came with free accessories, you must return the free accessories as well.

  • If you are returning a product that came with free accessories, you must return the free accessories as well. If you fail to return the accompanying free accessories, your refund will be reduced or you will be charged our regular sale price for the free items.

  • The original product(s) must be returned in otherwise new condition with ALL original materials (original packaging, manuals and accessories). All returned items will be inspected upon receipt at our warehouse, and if the product(s) is scratched, dirty, missing packaging/parts or in otherwise used condition your total refund will be decreased or denied.

  • You MUST request an RMA before returning an order - if you return products without contacting SimplyTech Store for an RMA there will be an automatic 20% restocking fee in addition to the standard 20% restocking fee that is applicable to all items being returned for a refund. We are NOT obligated to offer full or partial refunds for returns WITHOUT an RMA number.

  • If you return your item(s) AFTER the 30-day time frame and your RMA has expired we are NOT obligated to credit your order.

  • Any refused shipments will incur a 20% restocking fee plus the cost of return shipping.


    After requesting an RMA:


  • SimplyTech Store will email you detailed instructions for returning your products. It is very important that you follow the instructions provided and ship your return to the address listed in the RMA email. If your product is returned to us in like-new condition and you have followed our return policy, SimplyTech Store will issue your refund or credit:

    1. Customers may choose to receive either a store credit for 100% of the value of the returned equipment (your store credit information will be emailed to you within 15 business days), OR
    2. If you prefer a refund back to your credit card/Paypal account, there will be a 20% restocking fee and your credit will be processed within 15 business days.

  • You must include your RMA number on the side(s) of the box you are shipping your items back to us in. Do not write on the manufacturers packaging, only the OUTER shipping carton!

  • RMAs are valid for 10 days. If you do not return your items within 10 days of receiving the RMA instructions from SimplyTech Store, you may receive a reduced refund or no refund at all.


    By purchasing from our web site you acknowledge that you have read and agree to all terms and conditions.


     


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